Pigeon Planner forum

### Not able to run Pigeon Planner (Windows 10, 64-bit)

aFluxx · 12 · 2450

#### aFluxx

• Member
• Posts: 6
Hello there,

I am not able to run Pigeon Planner on Windows 10, 64-bit.
I tried both installer and portable version.

I also tried running as an administrator.

What happens is that there actually nothing happens. When I click the pigeon planner program to open it, there is no hourglass or waiting symbol or anything.

#### Timo

• Member
• Posts: 392
The logfile would be very helpful, it's located here: %APPDATA%\pigeonplanner\pigeonplanner.log

I've attached a video which shows how to get there.

If you're not comfortable sharing it on this public forum, just send it by private message or email.

#### aFluxx

• Member
• Posts: 6
Hello,

These are the contents of my logfile:

https://pastebin.com/TrcEaT45

#### Timo

• Member
• Posts: 392
That's weird, it's not obvious what's failing. I've had one user with the same problem a while ago, but we never figured out what fixed it in the end. Can you download and run this modified version? It'll write much more to the logfile.

http://www.pigeonplanner.com/pigeonplanner-4.0.0-debug2-win32.zip

Each time you run Pigeon Planner, a number is appended to the logfile (pigeonplanner.log.1 etc), so if you run it multiple times and suddenly it works or something changes, also share a previous version if possible. Not needed if just ran once of course.

#### aFluxx

• Member
• Posts: 6
The debug version ran from the first time I tried (as admin)

#### Timo

• Member
• Posts: 392
Annoying. Does it also run as normal user? What antivirus software is running?

#### aFluxx

• Member
• Posts: 6
Just tested, it does run as normal user.

I am using Bitdefender

#### Timo

• Member
• Posts: 392
Does the regular version 4.0.1 work again by any chance? With some luck it triggered something. It's annoying because there's no error so I get atleast some idea of what's wrong, but it seems like it just stops loading halfway through.

Can you also have a look in Bitdefender to see if it blocks the Pigeon Planner executable or put some of its files in qquarantine?

#### aFluxx

• Member
• Posts: 6
The normal 4.0.1 does not seem to run.

I tried disabling Bitdefender fully and running it, no succes.

Also tried adding the executable to the Bitdefender exceptions without success.

Pretty strange issue indeed!

#### Timo

• Member
• Posts: 392
So it's not the antivirus blocking execution. I'm a bit lost. Thanks for all the feedback though.

I'm about to release a little bugfix version a bit later today, I don't expect it to change anything for you though. But you can defintely give it a try. I'll make a special debug version again in the coming days and hope a bit for the best.